Help centre
How can we help?
Ordering, payment, delivery and returns — plus how wholesale and selling work.
Quick answers
Why has my order arrived in separate parcels?
Because each seller ships their own part. You pay once, but items from different sellers travel separately.
How long do I have to return something?
7 days from delivery, raised against that seller's part of the order.
Why is cash on delivery the only option?
Card and mobile payments are built but waiting on merchant accounts. They will appear automatically once live.
Do I need a separate login to sell?
No — the same account shops and sells. The seller centre just asks you to sign in again.
Buying
How to order
Finding products, retail versus wholesale, and getting to checkout.
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Payment methods
What you can pay with, and how trade credit works.
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Delivery & tracking
How orders ship, and why one order can arrive in several parcels.
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Returns & refunds
The return window, how to raise one, and when you get your money back.
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Your account
Signing in, and what to do if you are locked out.
Read →
Business
Selling
Still stuck?
If it is about a specific order, message the seller from that order — they can see it and answer directly. For anything else, get in touch.
support@bazaria.xyz